Claims Manager

At AXA, we strive to BE the partner that drives our policyholders, colleagues, and partners to achieve their goals, grow together, and thus fulfill our mission of better protecting more Mexicans. Job Objective : Manage and ensure the Damage portfolio within commercial lines, meeting the committed service levels and ensuring compliance with underwriting policies and portfolio maintenance. Main Functions : Manage the assigned portfolio through monitoring renewals and the effectiveness in closing new business, aiming to achieve the expected budget while ensuring business profitability. Be responsible for attending brokers and channels in the region with a technical-commercial approach. Monitor analysis of claims trends within the portfolio, using available applications, to take corrective actions through the team in charge, on time and properly, to achieve the expected profitability. Coordinate engineering visits, identifying clients based on underwriting guidelines or due to their characteristics, to better understand and mitigate portfolio volatility risk. Manage the response times of the underwriting team, using institutional applications to ensure compliance with the committed service levels. Team Development Based on Results : Develop underwriting teams into a technical-commercial role that allows them to effectively communicate product offerings through technical advice to distribution channels and clients, aiming to be their preferred option and driving market growth. Ensure the technical development of the team through constant supervision, guidance, and coaching, promoting attendance to training courses or institutional workshops to achieve technical excellence. Develop the team under your responsibility. Commercial Relations and Interdepartmental Collaboration : Maintain close communication with distribution channels through group or individual meetings to build greater trust in decision-making. Maintain close communication with internal clients such as claims, collections, services, distribution, legal, IT, etc., through face-to-face meetings or individual interactions, to ensure proper coordination with other areas. Ensure excellence in customer service for the channels under your charge by providing specialized technical advice and proposing tailored insurance solutions based on client needs, with a Technical-Commercial perspective. Requirements : Bachelor’s degree in Actuarial Science, Production Engineering, Civil Engineering, or Business Administration. Experience : 3 years of underwriting experience in damage insurance. Knowledge and Skills : Advanced level of English. Advanced knowledge of damage insurance risks (property, civil liability, various technical and miscellaneous, cargo transportation, and vessels), reinsurance, PML and P&L analysis. Advanced knowledge of Excel, Macros, Office suite, and AI tools. Customer orientation, Negotiation skills, Results-oriented approach, Innovation, Strategic visión, Leadership. Believing in yourself takes you further. KnowYouCan We are a company that respects diversity and promotes inclusion. We do not discriminate in any form, nor do we request medical certificates for HIV or pregnancy.