Team Lead (Travel Operations) - Mérida

Who we are

Travel should be exciting to plan—not overwhelming. That’s why, in 2013, four travel lovers set out to change the game. They created Worldia , a platform that makes it easy for travel agencies to build, customize, and book unforgettable trips for their clients—all in just a few clicks.

We partner with travel agencies giving them the tools to offer made-to-measure journeys across 90+ destinations, backed by cutting-edge technology and top-tier customer support.

And because we have a winning formula, we're continuing to drive our growth—expanding internationally, innovating our tech, and welcoming new partners to reimagine the future of travel.

Ready to be part of the journey?

Our values

AMBITION / / Shoot for the moon

PLEASURE / / Spend good time all together

INTEGRITY / / Be honest and transparent, always

Missions

As Team Lead, you’ll be the main point of reference for the Operations team  within our Mérida office, ensuring smooth daily workflows, maintaining service excellence, and helping your team grow.

You’ll spend roughly 50% of your time working alongside the team (handling tickets, calls, and escalations), and 50% coaching, analyzing performance, and improving processes .

You’ll also act as local lead when the Manager is away by ensuring continuity, motivation, and quality delivery across the Mérida office.

Your Main Responsibilities

Team Leadership & Coaching

• Support and mentor Travel Advisors and After Sales agents through daily check-ins and feedback.
• Conduct onboarding and ongoing training sessions to ensure high performance and service consistency.
• Foster a positive, collaborative, and autonomous team culture.

Operational Involvement

Performance & Continuous Improvement

Key Account Support

What we are looking for :

The skill set to succeed :

How to Apply?

If you’re interested, please join your application in English. We look forward to hearing from you!

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process

We are also proud to be certified HAPPY INDEX® AT WORK BY CHOOSE MY COMPANY®!