Service Desk Bilingue...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

HCL is looking for a Service Desk

Qualifications

• High school diploma or equivalent; Associate's degree or vocational training in a relevant field (e.g., IT support, computer science) is a plus.
• CompTIA A+ certification or equivalent entry-level IT support certification is desirable.
• Proven experience in a customer service role is beneficial.
• Strong technical expertise and the ability to quickly assess situations to resolve or escalate them
• Excellent communication and interpersonal skills.
• Ability to work under guidance to record and track reliability data for services
• Familiarity with IT Infrastructure Library (ITIL) best practices is a plus
• Demonstrated ability to perform the essential duties of the position with or without accommodation.

Skills :

What we need to see :

What we offer :

Location : Position on site- Technoparque - Azcapotzalco

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