Service Center Manager

LVMH W&J the most emblematic retail company is looking for a Service Center Manager for watches industry in Mexico.

The Service Center Manager is responsible for all technical, administrative, and logistical aspects of the After-Sales Service activities in Mexico, supporting our brands.

This role involves managing a high level team to ensure the highest level of service for both customers and business partners.

Requirements :

• University degree.
• Fluent advanced English (C1)
• 5 years of experience in customer service / after sales.
• Expertise in data analytics.
• Technical background and strong interest in the watchmaking industry are preferred.
• Excellent leadership skills with a track record of building effective teams and driving engagement in a multicultural environment.
• Creation, implementation and management of processes (workflows).
• Scorecard and productivity knowledge.
• Strong IT skills and interest in information systems and ERP (SAP, salesforce, Cegid, etc.).
• Advanced office suite knowledge.
• Budget and stock management.
• Guided towards transformation and innovation.
• Excellent project management skills with a strong ability to problem-solve.
• Analytical thinking.
• Self-motivated, enthusiastic, and able to cope under pressure.
• Availability to travel : Valid passport and visa.

Key Duties & Responsibilities :

Customer Service :

Repair Workshop :

Spare Parts & Logistics :

Team and P&L Management :

if you are interested please apply here.