Technical Partnerships Manager

Technical Partnerships Manager – Mexico DF, Mexico

If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join Western Union as a Technical Partnerships Manager.

Western Union powers your pursuit.

In this role, you’ll be responsible for leading new platform development initiatives by defining the initial business requirements, establishing comprehensive service design, and implementing a robust customer-oriented architecture. A key aspect of this position involves executing rapidly minimum viable products.

Role Responsibilities

Build partnerships by defining integration requirements to maximize customer value and satisfaction, reliability, and cost efficiency.

Support seamless back-end integrations and front-end configurations of third-party solutions to deliver services such as Correspondent Banking, Bill Payments, Mobile Top-Ups, and Lending.

Document workflows and service level agreements (SLAs) to strengthen partnership management processes.

Manage sprint delivery cycles and coordinate quality assurance activities.

Manage technical documentation for regulatory approvals

Oversee budget and ensure achievement of financial objectives.

Role Requirements

Minimum of 5-8 years of IT experience preferably in Remittance, Retail Banking, Digital Payments, FinTech and other financial services.

Bachelor’s degree in computer science or engineering.

Technical leader and coach, aware of applicability of new technologies

MBA is a plus.

You have a good understanding of the financial services markets or retail and digital operations and an understanding of today’s technological standards

You exhibit high energy and show enthusiasm to get into actions to drive the business and get results, willing to step in even outside business hours in case of service issues; ability to multi-task and handle pressure in a high energy environment will be a key success factor

You are familiar with pricing strategies, can influence decisions and are good at negotiation and have a good understanding of the digital business.

You can communicate well and able to bridge the gap between global styles of business practices.

Background in managing direct and cross-functional teams.

English proficiency is a must.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Mexico- specific benefits include :

Grocery voucher.

2 personal days off.

Savings fund.

Insurance for Major Medical Expenses, Vision, Dental.

Online medical insurance 24 / 7.

Special days for marriage or concluding an academic degree.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.