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[Busqueda Urgente] Customer Service (Marketplace)...

SHEINMexico City, Mexico City, MX

Hace 2 días

Descripción del trabajo

Are you passionate about e-commerce and love working with people? This opportunity is for you!

At SHEIN Incubation, we’re looking for a proactive, empathetic, and results-driven individual who wants to grow in the e-commerce industry while helping new sellers thrive on our platform. We are a strategic team focused on supporting new sellers in the SHEIN Marketplace, guiding them through onboarding and their initial growth phase. Our goal is to build sustainable, long-term partnerships that lead to shared success.

Key Responsibilities :

Guide new sellers through onboarding and provide ongoing support during their early stage.
Understand their business models, identify areas for improvement, and offer actionable insights.
Build trust-based relationships and act as the primary point of contact.
Take ownership of incubation-related projects to improve processes and seller experience.
Collaborate with internal teams to ensure a seamless seller journey.

Requirements :

Professional English

Strong interest in business and e-commerce.

Excellent communication and interpersonal skills.

Detail-oriented, patient, organized, and resilient.

Basic data analysis skills and proficiency in Excel (Pivot Tables).

This is not a sales role, but experience or interest in sales and negotiation is highly valued.

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Customer Service • Mexico City, Mexico City, MX