Sales Associate

The Sales Associate works together with other sales associates and Store Management to reach the selling objectives and develop a high-quality relationship with the clients, and promote the brand Emilio Pucci.

Job responsibilities

Sales and customer service

Manage to achieve sales goals set by the Store Manager

Contribute to a "top level" customer service, in all aspects, to meet effectively any request of clientele

Collect, gather and analyse CRM data to leverage the existing client database

Develop retail excellence behaviours such as personal relationships with customers, individual follow-up of the clientele, after-sales quality issues, selling ceremony...

Visual Merchandising and Image

Contribute to display set-up for windows and interiors, following and executing meeting guidelines communicated by Visual Merchandising Manager

Respect carefully the behaviours expected in the Store in terms of dress code, standing, customer approach, selling ceremony

Promotion and product knowledge

Support the promotion campaigns in the store (special events, Press presentations, ...) to develop the brand, the store and the collections on a local level

Maintain an excellent knowledge of the products and collections by taking part to special trainings organised by the Store Management and the Buying department

Develop a very good knowledge of the Luxury market and competitors

Organization and stock

Contribute to controlling and managing the stock, respecting the guidelines of the Maison

Perform all requested tasks related to daily Store's operations (petty cash, bank accounting, opening and closing financial procedures, small maintenance, etc.) together with the Store Manager

Additional information

Requirements

at least 2-3 years of selling experience in Luxury / Fashion industry

Selling experience in RTW and accessories

Excellent selling and communication skills

Permanent care to details and result-oriented

Positive attitude and reliable behaviour

Computer skills and retail management system knowledge

Fluent English and Italian (any other foreign language is a plus, especially Arabic)

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