Field Service Engineer

Overview

Lutron, a global leader in Total Light Management with offices across four continents and sales in over 100 countries, is seeking passionate and driven engineer to join the team as a Customer Engineer in Los Cabos, Baja California Sur, Mexico.

As a key member of Lutron’s global service team, you will serve as a vital link between the organization and its customers, providing essential support in this customer facing position.

Responsibilities

• Develop technical expertise on Lutron products & systems business module, design, execution, service, and its advanced integration (AV / BACnet / API etc).
• Learn Lutron Quality standards in our service ability and project delivery.
• Support Channel onboarding, product, and execution training to meet Lutron quality standards.
• Perform Quality Audits & Post occupancy evaluations (POE) for various Lutron systems such as Athena, Vive & myRoom for their execution by our partners.
• Ensure the quality of execution and service provided on these jobs meets and exceeds Lutron standards
• Support jobs with Beta features for new Lutron's systems like Athena and Vive
• Ensure our channel partners & Internal team are updated on our latest offerings and brand requirements.
• Support system, features & process improvement through continuous feedback loop.
• Communicate effectively with other functions to meet customer needs.
• Develop technical expertise regarding concerned Lutron products & systems, and advanced integration (AV / BACnet / API etc)
• Maintain monthly quality trackers and update channel partner annual evaluation.
• Represent and stay aligned to Lutron's values, particularly TAKE CARE OF THE CUSTOMER :

Be passionate

Qualifications

Skills

Lutron offers you the opportunity to :

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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