Customer Success Manager

Customer Success Manager (Remote)

About Trinity Relationship Management (TRM)

Trinity Relationship Management (TRM) helps organizations unlock the full potential of Salesforce to drive sales growth, strengthen customer engagement, and streamline business processes. Our team specializes in Salesforce Administration, Design, Implementation, Optimization, and AI integration, delivering tailored solutions that align with each client’s unique goals.

As a trusted Salesforce partner, TRM empowers clients to achieve operational excellence and sustainable growth in an ever-evolving marketplace. We’re passionate about transforming complex challenges into seamless, data-driven success stories.

About the Role

We’re looking for a Customer Success Manager to join our growing remote team. In this role, you’ll be the bridge between TRM and our clients—ensuring they achieve measurable success and long-term value from their Salesforce solutions.

You’ll serve as a strategic advisor, building trusted relationships, identifying optimization opportunities, and driving retention through proactive engagement and meaningful results.

What You’ll Do

• Act as the primary point of contact for assigned clients, building trust and ensuring satisfaction
• Understand client goals and help them maximize their Salesforce investment through tailored strategies
• Partner with Sales, Technical, and Product teams to ensure seamless implementation and ongoing improvement
• Use data and insights to identify opportunities for greater efficiency and customer impact
• Develop proactive engagement plans to strengthen loyalty and expand partnerships

What We’re Looking For

Why TRM?