DiDi Shop Regional Ops Manager

DiDi Shop Regional Ops Manager

Location : MX-MEX-Mexico City

ID : 2025-16689

Category : Operations & Strategy - Food | Employee Class : Regular

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit : www.didiglobal.com / news

Team Overview

Lead Merchant Operations across SSL (Mexico, Colombia, and Costa Rica), blending Sales Operations excellence with Performance strategy to boost Completion Rate, drive merchant growth, and unlock operational efficiency within DiDi Shop.

Role Responsibilities

• Driving Completion Rate improvements and unlock operational efficiencies across SSL markets.
• Analyzing performance trends to detect bottlenecks and create action plans for merchant success.
• Leading and optimize New Merchant Acquisition strategy and pipeline across all countries in SSL.
• Developing scalable operating models for merchant onboarding, readiness, and ongoing support.
• Partnering with cross-functional teams (Product, Ops, Commercial, Strategy) to co-create solutions that impact store performance.
• Building dashboards and reporting tools to track progress on performance initiatives and merchant KPIs.
• Executing projects focused on merchant operations optimization, driving measurable impact at the regional level.
• Acting as the key expert and point of contact for Merchant Ops and Performance topics in SSL.

Role Qualifications

EEO Statement

We are committed to building inclusive and diverse teams. At DiDi, we believe that our differences are our biggest source of strength and are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions are based on the needs of the position and the qualifications of the candidate, without discrimination based on gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion, or any other status protected by applicable laws. We are committed to a workplace free from discrimination and harassment.

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