Our organization seeks a Sales Operations Analyst to drive business excellence and enhance customer satisfaction in the Americas region.
The ideal candidate will have experience in optimizing sales processes, forecasting demand, analyzing and reporting data, managing the sales funnel, and improving operations. Strong analytical skills and Salesforce proficiency are essential for success.
Key responsibilities include :
- Manage, analyze, coordinate, and communicate monthly / forward-looking sales forecast data.
- Administer Salesforce to support Executive Leadership in making informed decisions.
- Analyze pipeline and facilitate faster-moving sales funnel.
- Manage weekly funnel reviews with regional teams for accountability and win / loss sharing.
- Ensure linkage between functions supporting sales forecast (Sales, Demand, Supply, Order Fulfillment, Finance, Marketing).
- Perform sales forecast and performance analysis / reporting (sales forecast accuracy & productivity metric improvements).
- Manage Salesforce process used in each region.
- Enhance sales conversion rates.
- Prepare Sales Reporting.
- Track and facilitate Growth Strategy initiatives.
- Collect metrics to consolidate / refine bookings forecast.
- Collect NPS / customer satisfaction metrics.
- Provide backup to Sales Operations Manager for Revenue Activities.
- Revenue forecast tracking (Backlog, services).
- Annual Plan Preparation.
- Organize Monthly Regional Sales meetings with CEO / VP.
Required qualifications and competencies include :
Degree in Business Administration / Sales / Marketing or related field.5-8 years experience in Sales Operations / Sales Management or related field.Advanced Salesforce / data analysis / sales forecasting experience.Strategic planning / process improvement / sales strategy implementation experience.CRM software (Salesforce) proficiency.Strong analytical skills for interpreting sales performance metrics / actionable insights.Familiarity with sales forecasting methods / pipeline management.Organizational / time management / problem-solving skills.Attention to detail / accuracy / effectiveness time management.Excellent communication skills (written / verbal) for collaborating across departments.