Ejecutivo de Ventas Bilingüe Call Center

Job Description

What you'll do :

• Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
• Applying customer relationship and / or sales techniques to recommend and / or sell a variety of AT&T products or services to meet customers' needs.
• Providing customer service & billing support and resolving any issue related to a customer's account.
• Adding new lines or services to accounts to help customer's business grow.
• Uncovering customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer's needs beyond just the resolution of the issue.
• Finding a personalized solution that fits each customer, making recommendations (rate plan, how to reduce data usage, promotions, etc.), and using resources to ensure complete resolution.
• Managing a range of products offered, including Telephone Services, hotspots, devices that connect with a network, DIRECTV, Internet, programs, and other business systems.
• Executing sales types such as upgrades, package changes, adding new services, and plan changes.

What you'll bring :

Compensation & Benefits

Changing the speed of business comes with many rewards – starting with your paycheck.

Job Details

Category

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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