Technical Support Manager

Hiring for a Helpdesk Supervisor position.

Job Description : Our company seeks an experienced and skilled professional to manage the day-to-day operations of the helpdesk team.Key Responsibilities : Manage the helpdesk ticketing system to ensure efficient tracking and resolution of user support tickets.Develop and implement policies and procedures to improve staff skills and effectiveness.Monitor and report on key performance indicators (KPIs), such as response times, ticket resolution rates, and user satisfaction.Requirements : 5-8 years relevant experience in service desk support operations.Experience in managing teams and customer requirements.Excellent communication and problem-solving skills.Ability to work in a fast-paced environment and meet deadlines.What We Offer : Competitive salary and benefits package.Opportunities for career growth and professional development.A dynamic and supportive work environment.Contact Us : To apply for this position, please send your resume and cover letter to our HR department.