Order Management Analyst...

English proficiency

We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services.

With over 40 years of experience and a leadership position in Asia.

As a global company present in over 140 countries, we're committed to driving innovation and providing sustainable energy solutions.

We’ve started operations in Mexico, and we're looking for talented professionals to help us establish a strong presence. This is a fantastic opportunity for growth within a global company.

Profile / Skills

• Bachelor’s Degree in Business Administration
• Communication Skills : Excellent verbal and written communication abilities to collaborate effectively with internal teams and customers, ensuring clear and timely updates.
• Problem-Solving : Strong analytical and troubleshooting skills to resolve order discrepancies, inventory issues, or shipping delays quickly and effectively.
• Attention to Detail : High level of accuracy in managing order details, inventory, and data entry to prevent errors and ensure smooth operations.
• Order Processing : Expertise in accurately processing and managing customer orders from initiation to fulfillment, ensuring timely and error-free execution.
• Warehouse Coordination : Strong knowledge of warehouse operations, including inventory management, order picking, packing, and shipment tracking, ensuring smooth order fulfillment.
• Data Analysis : Ability to monitor KPIs (e.g., order accuracy rate, OTIF delivery, order cycle time) and generate performance reports.
• English - Advanced

Main Responsibilities :

• End-to-End Order Execution : Manage the full order cycle — from receipt and validation to warehouse release, shipment, and invoicing — ensuring compliance with delivery terms and accuracy in ERP records.
• Warehouse and Logistics Coordination : Coordinate picking, packing, and transportation activities with internal warehouse and 3PLs, ensuring on-time and accurate delivery to customers.
• Inventory & System Accuracy : Support stock reconciliation and monitor backorders through ERP / WMS, ensuring order prioritization aligns with customer commitments.
• Cross-Functional Communication : Collaborate closely with Sales, Finance, and Customer Service to resolve order discrepancies, payment issues, and logistics bottlenecks.
• Customer Support : Provide proactive updates to customers on order status, shipment tracking, and potential delays to ensure satisfaction and trust.
• Continuous Improvement : Identify root causes of order errors or delays, propose corrective actions, and contribute to SOP and KPI improvement initiatives.

Offer :

• Offer a competitive salary package with benefits and perks that exceed the legal requirements.
• Provides a unique opportunity to immerse yourself in Asian business culture.
• To work in a culture where we overcome challenges and grow together.
• To be part of a leading, inclusive and diverse organization that respects everyone's contribution.
• Build relationships with colleagues from different parts of the world, expanding your professional network on a global scale.

We integrate all cultures; we respect and value inclusion and diversity. We're in favor of and committed to equal employment and development opportunities for all, which is why we work all our selection processes without distinction of religion, age, sex, race, gender, identity, sexual orientation, marital status, socioeconomic status, political opinion or any other kind.