Benefits Operations Senior Analyst

We are seeking a talented individual to join our Benefits Operations team at Marsh McLennan.

This role will be based in Mexico City.

This is a hybrid role that requires working at least three days a week in the office.

Responsibilities

• Review client process documentation to ensure alignment with best practices (ad hoc)
• Support agents on complex tasks and advise on ways of working and best practices
• Conduct process reviews to improve efficiency and quality continuously
• Perform regular quality checks according to team targets and provide feedback / reports on quality monitoring
• Manage and deliver training sessions for new joiners and existing employees
• Ensure compliance with legislative requirements and adherence to agreed processes
• Submit regular reports on team performance, training progress, and feedback surveys
• Attend meetings and support escalations from a ways of working & best practice perspective (ad hoc)

Qualifications and Experience

Preferred Skills

Benefits and Culture

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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