Claims Supervisor (Legal)

Manage and ensure the Damage portfolio within commercial lines, meeting the committed service levels and ensuring compliance with underwriting policies and portfolio maintenance.

Manage the assigned portfolio through monitoring renewals and the effectiveness in closing new business, aiming to achieve the expected budget while ensuring business profitability.

Be responsible for attending brokers and channels in the region with a technical-commercial approach.

Monitor analysis of claims trends within the portfolio, using available applications, to take corrective actions through the team in charge, on time and properly, to achieve the expected profitability.

Develop underwriting teams into a technical-commercial role that allows them to effectively communicate product offerings through technical advice to distribution channels and clients, aiming to be their preferred option and driving market growth.

Ensure the technical development of the team through constant supervision, guidance, and coaching, promoting attendance to training courses or institutional workshops to achieve technical excellence.

Commercial Relations and Interdepartmental Collaboration :

Maintain close communication with internal clients such as claims, collections, services, distribution, legal, IT, etc., Ensure excellence in customer service for the channels under your charge by providing specialized technical advice and proposing tailored insurance solutions based on client needs, with a Technical-Commercial perspective.

Bachelor’s degree in Actuarial Science, Production Engineering, Civil Engineering, or Business Administration.

Advanced level of English.

Advanced knowledge of damage insurance risks (property, civil liability, various technical and miscellaneous, cargo transportation, and vessels), reinsurance, PML and P&L analysis. Advanced knowledge of Excel, Macros, Office suite, and AI tools.

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