Product Owner Customer Retention

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As a production owner, this person will help define the product roadmap for customer retention, responsible for stakeholder management and communications. This person will work on feature prioritization and execution. Should have strong communication skills and a background in customer experience / retention. Our ownership begins as part of the customer onboarding throughout the policy lifecycle to analyze and enhance all the customer touchpoints.

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They serve more than 10 million U.S. households with over 19 million policies across all 50 states through over 48,000 agents and nearly 18,500 employees. Our Client is part of one of the largest Insurance Groups in the world.

Location : México

Requirements

• Fluent English skills
• Bachelor's degree required
• Minimum 3 to 6 years of work experience
• Strategic Planning : Ability to facilitate and manage strategic goals, success measures, tasks, deliverables, deadlines, and budgets. Effectively monitor and manage scope changes to ensure timely, within-budget completion aligned with strategic objectives.
• Stakeholder Analysis & Alignment : Use tools to identify stakeholders, their concerns, and impacts. Create plans and communicate data to inform decisions and ensure transparency.
• Managing Complexity : Make sense of complex, contradictory information to solve problems effectively.
• Business Case Development : Support justification for projects by examining costs and benefits, ensuring alignment with strategic themes and funding processes.
• Project Research & Development : Gather and refine understanding of customer and stakeholder needs into a vision, roadmap, or backlog.
• Requirements : Elicit, specify, validate, and negotiate requirements to enable effective development and operations within constraints. Develop clear features / stories with acceptance criteria.
• Agile Methodology & Tools : Apply Agile principles, participate in PI Planning and ceremonies, and adapt to business needs.
• Technical Acumen : Understand applications and systems, utilize tools for insights and reporting.
• Prioritization : Prioritize work, facilitate trade-offs, and adapt to changes supporting business needs.

Other Critical Skills

Software / Tool Skills

Benefits

About Capgemini

Capgemini is a global leader in business transformation through technology, with over 340,000 employees in more than 50 countries. Guided by a purpose of unleashing human energy for an inclusive and sustainable future, it offers expertise from strategy to operations, in cloud, data, AI, and more. In 2023, revenues reached €22.5 billion.

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