Senior Professional Services Consultant (E-mail Security)

ROLE SNAPSHOT

The Senior Professional Services Consultant is responsible for deploying softwaresolutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the abilityto build strong partnerships with various cross-functional groups throughoutour customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position willrequire delivery of formal training to customers and partners on projects.

KEY DUTIES

• Technical mastery of at least one product with associated productapplications OR one highly specialized field skill such as; integrationwith 3rd party products using APIs, NERC CIP solution delivery, orInformation Systems Security
• Ability to troubleshoot technical issues to resolve customer problems
• Develop custom scripts, utilities, or integrations to fulfill customer needs
• Collect infrastructure technical requirements, create implementation andproduction deployment procedures for Fortra products to interoperateand work within customers environment
• Understands department goals and current processes and can recommend theuse of new or existing tools to achieve those goals.
• Deliver services and support both onsite and remote
• Assists in onboarding new Technical Consulting team members, as requested,by training him / her on processes and / or projects. Acts as themain mentor and go-to for the new hire. Is the first to field any culture orwork-related questions.
• Supports new and existing clients in more complex set ups and usagescenarios of the purchased software.
• SME in one or more 3rd party technologies such as Linux, SIEM and WindowsServer OS
• Authority to act within defined policies inside area of expertise / knowledge asdirected
• Regularly employs consultative selling techniques during customerinteractions and identifies selling opportunities (software andservices) with customers. Builds strong customer relationships thatencourage additional services work with customers.
• Called on to support junior members to manage external stakeholders throughconflict resolution
• In-Depth knowledge of Email Security, specifically SME in SPF, DKIM, DMARCand BIMI
• M365 Administration or Google workspace Administration experience
• Mail Routing fundamentals and experience with Secure Email gateways
• Understanding of SAML 2 configuration and assisting customers with SSO Setup
• Experience with Fortra Agari DMARC Protection and Cloud Email Protection aplus
• Experience with third party email senders a plus
• Delivery of customer or partner facing product training
• Support Services revenue objectives by maintaining 65% billable utilization
• Other duties as assigned

BASIC QUALIFICATIONS

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