Alibaba.com-Account manager-Mexico City

Responsibilities

About the Role

We’re looking for an Account Manager to support Alibaba.com’s Mexico market. This role focuses on optimizing merchant performance, enhancing transaction conversion, and driving business growth through scalable operations, data insights, and cross-functional collaboration.

Key Responsibilities

Merchant Growth & Conversion : Design and optimize service delivery systems that enhance product operations, lead generation, and transaction conversion for new merchants on Alibaba.com, continuously improving customer success and overall transaction volume.

KA Merchant Retention : Plan and execute local merchant training programs and events to drive scalable engagement and achieve key growth metrics for key accounts (KAs).

Operational Enablement : Leverage data insights, customer case studies, and resource integration to support frontline sales and service teams, improving their capability to serve local merchants effectively.

Product Feedback & Optimization : Identify pain points and opportunities in the merchant journey on Alibaba.com and provide actionable feedback for product improvement.

Qualifications

3+ years of experience in e-commerce merchant operations, category management, or buying; strong empathy and customer-centric mindset with the ability to understand and address merchant pain points.

Proven experience in program development and execution, strong communication and stakeholder-management skills, and a data-driven approach to identifying issues and opportunities.

Fluent in business English (listening, speaking, reading, and writing).

Prior experience in cross-border e-commerce operations preferred, especially familiarity with platforms such as SHEIN, Mercado Libre, or Amazon.