Account Manager
Remote from Mexico or Costa Rica | High Impact | Payment in USD
Stateside is a nearshore staff augmentation partner helping high-growth U.S. tech companies scale with elite LATAM talent. We’re looking for an Account Manager to own and grow relationships with our portfolio clients. You’ll be their strategic ally—ensuring value, unlocking growth, and driving long-term success.
About us
- We don’t do average.
- We move fast, think big, and play for the team.
- We own outcomes and celebrate wins.
- We challenge the status quo and take smart risks.
- We do what we love and grow through what we do.
- We’re building a workplace where talent thrives, leadership is earned, and clients stay for the long haul.
About You
You’re a Relationship-Builder. You build trust quickly, ask smart questions, and create real value.You’re Revenue-Driven. You understand how to expand accounts and grow revenue with strategy and precision.You Thrive in Ambiguity. Entrepreneurial conditions are your playground—you bring structure, clarity, and calm.You Deliver Results. You’re committed to hitting your goals and KPIs and know how to execute consistently.You Communicate Like a Pro. You know how to make it land, whether it’s harsh feedback or executive reporting.You’re All In. You lead with curiosity, bring solutions, not problems, and show up with full accountability.What You’ll Do
Be the Voice of the Client : Own key client relationships—understand their business priorities, challenges, and success metrics. Deliver a high-touch, proactive experience that drives satisfaction and results.Drive Renewals & Growth : Lead the strategy for renewals and upsells. Identify new opportunities and collaborate with Sales to grow revenue across your account portfolio.Build Strategic Partnerships : Act as the trusted advisor for client stakeholders, ensuring alignment, clarity, and ongoing engagement across technical and business teams.Collaborate & Deliver : Work closely with our delivery team to ensure performance meets (and exceeds) expectations. Champion quality, transparency, and problem-solving.Track & Optimize : Own NPS and satisfaction metrics for your accounts. Surface feedback and insights that drive continuous improvement and innovation.Know the Market : Stay sharp on tech and staffing trends. Share competitive intelligence and client opportunities with internal stakeholders to stay ahead of the curve.What You Bring
3+ years in client success, sales, or account management roles2+ years of proven success in a B2B customer-facing environmentDemonstrated experience growing existing accounts and driving renewalsBackground in the tech industry or staff augmentation is a strong plusStrong communication, negotiation, and project management skillsFluent in English and SpanishComfortable managing multiple large accountsBased in Mexico or Costa Rica with occasional travel to the U.S. and quarterly LATAM meetups.What’s In It For You
Work with top U.S. tech companiesJoin a fast-growing, values-driven companyOwn meaningful client relationshipsInternational team, async-first cultureBase compensation plus commissionsAdditional Compensation
Performance-based bonus tied to client retention & growthQuarterly company offsite tripsMonthly wellness stipendLearning & development budgetAccess to top-tier coaching & leadership trainingPaid time off + local holidaysLaptop & remote setupHealth InsuranceReady to Join Us?
This is more than an account role—it’s a chance to lead, grow, and make your mark on a company that’s scaling fast. If you’re ready to build real relationships, lead a high-performing team, and help top-tier clients win, we want to meet you. Let’s grow Stateside—together.
Stateside is an equal opportunity employer dedicated to a policy of non-discrimination in
employment on any basis, including age, sex, color, race, creed, national origin, religion, marital
status, sexual orientation, political belief, or disability.
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acknowledge and agree that Stateside may store and process your details, including your CV, in
its Applicant Tracking System (ATS) for recruitment purposes. If you wish to withdraw your
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