▷ [02 / 10 / 2025] New Sales Agent...

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.

We are seeking for a Bilingual New Sales Agent to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine). Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.

Find us at https : / / www.tambourine.com

This is an On-site position at our Cancun Office.

Our New Sales Agents will generate sales primarily through inbound and outbound calls using call center software. To do well in this role you need to have excellent listening and interpersonal skills to build relationships with clients and persuade them to purchase product.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Role and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs and wants and provide them with services that meet those needs
• Seize opportunities to upsell products
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal / team qualitative and quantitative targets
• Follow up on Sales related Voice Mails
• Manage sales related emails efficiently, with responses expected in within 24-hrs
• Perform Outbound calls for reservation abandonment service

What we need

Equal Opportunity Employer :

Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.