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Job Description – Power BI Support (Mexico)

We are looking for a Power BI Support Specialist to provide technical administration, user support, and troubleshooting for our Power BI environment. This role ensures smooth operations, secure access, and reliable performance of the platform, while assisting users in maximizing the value of Power BI for reporting and analytics.

Key Responsibilities

• Administer and maintain the Power BI Service environment, ensuring high availability and reliability.
• Manage user access, roles, and workspace permissions in alignment with governance policies.
• Troubleshoot and resolve issues related to reports, dashboards, datasets, refresh failures, and connectivity .
• Support business users with report functionality, navigation, and usage best practices .
• Monitor system performance, capacity, and uptime , escalating critical issues when needed.
• Ensure data security and compliance within the Power BI environment.
• Collaborate with BI developers, data engineers, and business teams to resolve incidents and improve user experience.
• Provide documentation, knowledge articles, and training materials for end-users.

Required Skills & Qualifications