Sr Manager Cx Strategy

Sr Manager CX StrategyJob Locations : MX-MEX-Mexico City | BR-SP-Sao PauloID : 2025-16154Category : Customer ExperienceEmployee Class : RegularCompany OverviewDiDi Global Inc. is the world's leading mobility technology platform.

It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.

It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.

DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit : OverviewCX IBG (our international customer experience area ;) is a key to deliver a great journey to all customers.

Our team is dynamic, multicultural, diverse and full of passionate people whose mission is to deliver a WOW service to our clients all over the world.The CX Senior Global Strategy Business Partner will work together with the CX Senior Leadership to define the CX Global Strategy, leading innovative and structured projects on the department all over the world.In this position, you will be responsible for developing strategic initiatives for the international CX team of DiDi Chuxing, managing different stakeholders and analysing the best approach according to each business maturityRole ResponsibilitiesSupport the development and implementation of strategic initiatives for the CX TeamManage special projects across different areas and countries, transforming and improving CX mission, vision and key initiativesWork on initiatives and projects that will support the decision making for key executivesConduct market research and industry analysis for international marketsWorks within the international strategy team, general managers and functional team leaders on international business and local key new initiativesBe an internal influencer towards a data driven cultureNavigate between strategic and operational tasks to ensure execution with high impactRole QualificationsMinimum 5+ years of work experience in related areas or in professional service industries.

Experience in Consulting, Strategic Planning, Project management or Tech CompaniesExceptional problem solving and analytical, written and communication skillsIndependent, self-starter, ability to multitaskAdvanced Excel and PowerPoint skills are essentialAdvanced English (oral and written) is mandatory : the position requires daily interaction with international stakeholders abroadData-driven approach and analytical mindset to track key performance indicatorsResults-oriented and practical mindset to ensure strategy execution with high impactProactive, hands-on, and entrepreneurial attitudeAbility to work with and influence indirectly multiple stakeholdersEEO StatementWe create customer value – We strive to always create valuable experiences for our users in everything we do.

Our focus is to always innovate new experiences that are safe, pleasant, and efficient.We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven.

We can better navigate the business landscape strategically by analyzing valuable metrics.We believe in Win-win Collaboration – Success is a team sport.

When we work to help our partners and colleagues win, we win, too.

While keeping everyone\'s best interest at heart, we communicate with candor and execute with excellence in all we do.We believe in integrity – Integrity is at the very core of our business.

We are people who always want to do the right thing.

Our intentions are sincere, we speak our minds and listen to each other.We always strive to do better.

That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.We believe in Diversity and Inclusion – Diversity is one of our biggest strengths.

Our differences are what makes us distinct.

We respect each other and believe in equal opportunities for all.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on for this job onlineShareEmail this job to a friendRefer

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