Ingeniero de soporte

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2025 totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Benefits :

30 days christmas bonus

25% Vacation bonus

12 days of vacations in your first year

10% Grocery tickets legally capped

13% Saving fund legally capped

Major Medical Insurance for you and direct dependants

Minor medical insurance (reimbursement)

Life insurance

Direct contract with HCL (indefinite time)

Work Schedule : This a remote position only from Metropolitan Area of Guadalajara. Availability to work with mixed schedules (every week will have different days off and office hours), availability to work on the weekends (at least 3 per month), availability to cover at least 3 night shifts per year (No negotiable)

JD :

We focus on offering the first level support for Voiceline problems (Incidents, Service interruptions) as well as working on the production defects and vulnerabilities that are continuously being discovered in our services, doing the analysis to find the root cause, code changes, validations, and release process.

Voiceline is the automated self-service system that lets a member do different bank operations in a phone call without requiring a representative on the phone.

Requirements : Communication skills

Problem analysis skills

Problem troubleshooting skills

Java

Javascript

Springboot

SNOW

Desired skills :

First level support knowledge

Git

Ticket management

Web services (SOAP / REST)

IDE usage (IntelliJ, Eclipse)

Gradle

SQL

Elastic

Kibana