Procurement Excellence, Digitalization & Processes (1st Line Business Support IVAlua) (Santiago[...]

Location : - Queretaro - Querétaro, Mexico - 501 / 502 Avenida Indust Minera - Job Family : - Supply Chain - Worker Type Reference : - Regular - Permanent - Pay Rate Type : - Salary - Career Level : - P3 - Job ID : - R-48801-2025

• Description & Requirements
• Introduction : A Career at HARMAN Automotive
• We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career. - Engineer audio systems and integrated technology platforms that augment the driving experience - Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence - Advance in-vehicle infotainment, safety, efficiency, and enjoyment
• About the Role
• What You Will Do
• Core Support Tasks : - Provide first and second-level internal support for the Ivalua spend - and supplier-management platform, addressing and resolving any issues related to the software. - Troubleshoot and resolve technical issues related to Ivalua and its integration with SAP. - Monitor and analyze the performance of the software, making recommendations for improvements. - Assist in system configuration, user access management, and data validation. - Support testing and deployment of new features, enhancements, and patches. Stakeholder Management : - Collaborate with procurement, IT, and business stakeholders to ensure system stability and user satisfaction. - Liaise with external vendors and Ivalua support when necessary. Reporting and Communication : - Provide periodic status reports on project progress, risks, and mitigation strategies. - Help conduct regular training sessions for users to ensure they are proficient in using the software. - Document support processes, FAQs, and training materials for internal users.
• What You Need to Be Successful
• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. - Proven 2+ years of experience as an analyst - tester or similar role in software development. - Sound knowledge of SAP and procurement processes (2+ years). - Excellent problem-solving skills and the ability to think critically. - Familiarity with supplier management or spend management tools (e.g., Ivalua, Ariba, Coupa). - Strong analytical and problem-solving skills. - Good communication and interpersonal skills. - Ability to work independently and manage multiple priorities. - Advanced English.
• Bonus Points if You Have
• Previous experience with Ivalua or similar procurement platforms. - Experience in a multinational corporate environment. - Experience in managing cross functional projects. - Product Owner experience would bring you to the top of the list.
• What Makes You Eligible
• Be willing to travel up to 25% domestic and international. - Be willing to work in a HARMAN office in Mexico with hybrid scheme.
• What We Offer
• Adaptable work environment, allowing for full-time remote work. globally for positions that can be performed outside a HARMAN or customer location. - Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.). - Extensive training opportunities through our own HARMAN University. - Competitive wellness benefits. - “Be Brilliant” employee recognition and rewards program - An inclusive and diverse work environment that fosters and encourages professional and personal development.
• #LI-EB1
• You Belong Here
• HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
• About HARMAN : Where Innovation Unleashes Next-Level Technology
• Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If y

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