▷ [10 / 11 / 2025] Manager Workforce Management...

Job Title : Senior Manager, Workforce Management Planning & Scheduling

Location : Open to applicants from Jamaica, Mexico, and the Dominican Republic.

About the Role : We are seeking a Senior Manager of Workforce Management to lead strategic planning and operational execution, ensuring optimal staffing levels and streamlined operations. This role demands expertise in workforce planning, scheduling, and real-time management within a BPO environment.

Key Responsibilities :

• Strategic Planning : Design and implement workforce management strategies that align with business objectives, enhancing productivity and service quality.
• Forecasting and Scheduling : Lead the team to forecast demand and develop staffing plans, ensuring efficient resource scheduling to meet client needs.
• Performance Analysis : Analyze workforce performance data, generate reports, and recommend improvements for process enhancements.
• Team Leadership : Guide and mentor a team of workforce analysts and specialists, promoting a culture of continuous improvement and development.
• Budget Management : Manage the workforce management budget, optimizing resource utilization to ensure cost-effectiveness.
• Stakeholder Collaboration : Work closely with operations, HR, and other departments to harmonize workforce strategies with organizational goals.
• Technology Utilization : Utilize workforce management tools and technologies to boost efficiency and accuracy in operations.
• Compliance and Risk Management : Ensure adherence to all regulatory and company standards in workforce management practices.