Pay Administrator

Job Description SummaryThe Pay Administrator is responsible for ensuring payroll accuracy, compliance, and efficiency through comprehensive timekeeping administration, inquiry management, and payroll input support.

This role serves as a subject-matter expert in payroll processes, guiding employees and people leaders to appropriate channels, promoting self-service adoption, and contributing to optimization and continuous improvement initiatives.

The Pay Administrator partners closely with HR, Finance, and business leaders to deliver high-quality payroll operations while driving process standardization and efficiency.Job DescriptionRoles and ResponsibilitiesPay and Timekeeping AdministrationManage Tier 2 timekeeping inquiries and resolve complex payroll issues.Prepare and submit timekeeping files for payroll processing.Serve as functional owner of time and attendance (T&A) systems, including reporting and system testing where applicable.Support payroll inputs including pay corrections, one-time payments, awards, and reimbursements.Ensure collective agreement pay changes (e.g., wage adjustments, COLA updates) are accurately executed.Manage payroll input for on-cycle and off-cycle runs ensuring compliance and accuracyTiered Support Model & Self-Service AdoptionEducate employees and leaders on proper pay and timekeeping practices and the use of self-service tools.Act as gatekeeper for off-cycle, special, and one-time pay requests, ensuring adherence to policies and standards.Reinforce payroll policies and support escalation exceptions, as necessary.Provide onsite support (where required) through scheduled office hours and walk-in requests, while guiding employees through appropriate self-service channels.Deliver real-time feedback to People Operations and HR teams on gaps in content, policy, or processes.Optimization & Continuous ImprovementPartner on pay and time-related projects including self-service enablement and adoption, T&A updates, site-driven pay impacts, and pay-impact testing.Drive process standardization and self-service adoption & enablement and reinforce People Leader and Employee-defined accountabilities.Apply Lean principles to streamline workflows and improve operational efficiency.Workforce Admin, Lifecycle Services & BenefitsLocal employees support the wing-to-wing onboarding, off boarding, lifecycle and benefits in the site ensuring the document storage of the employee & company files.Local employees support the onboarding, off boarding, lifecycle and benefits services, process changes / modifications required in the site and maintain all related documentation (SOPs, standard work) updated.Required QualificationsBachelor's degree in human resources, Business Administration, Accounting, or related fieldMinimum 2 years of experience in payroll, timekeeping, HR operations, or employee lifecycle administration.Strong knowledge of payroll processes, pay compliance requirements, and timekeeping systems.Demonstrated achievement in payroll and timekeeping administration, ideally in a large operations / service-oriented environment.Excellent communication and customer service skills with the ability to handle sensitive information with discretion.Strong analytical, organizational, and problem-solving skills with the ability to interpret and analyze complex data.Proficiency with payroll / HRIS systems and reporting tools; Workday and case management experience preferred.Familiarity with Lean or process optimization principles strongly preferred.Desired CharacteristicsStrong communication and interpersonal skillsExperience working across multiple regionsAbility to prioritize effectively.High energy and self-motivated, especially in a dynamic, fast paced environment.Ability to maintain confidentiality of sensitive data.Solid interpersonal skills; proactivity and teamwork capability.Additional InformationRelocation Assistance Provided : Yes