Junior Specialist, Business Information Security Officer (BISO- Experience in BPO)

Specialist, Business Information Security Officer (BISO- Experience in BPO)

Join to apply for the Specialist, Business Information Security Officer (BISO- Experience in BPO) role at Concentrix

Concentrix Corporation is seeking a Country Business Information Security Officer to join the Global Security team reporting to the CNX GEO Business Information Security Officer – Insider Risk and Compliance team.

Qualifications

• 2 to 3 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations
• Bachelor's degree preferred in Security or Information Technology
• Advanced English level required
• Experience in the BPO industry working in quality, security compliance or delivery is a MUST
• Deep understanding of BPO Business Operation and CRM services delivery processes
• Ability to identify performance and opportunity gaps
• Process driven and an eye for detail
• Demonstrable experience of driving operational implementation of risk reduction initiatives, across business units, using influencing and security skills
• Solid background of key network and technical security control

BISO Responsibilities

• Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.
• Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro‑active security and business process non‑compliance issue identification.
• Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.
• Perform internal audit/assessment on a regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure the full compliance as per relevant standard and identify potential issues/risks.
• Work closely with the operation team to get all identified non‑compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.
• Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the operational processes.
• Analyze operational data to identify trends, root causes of business issues, and/or opportunities.
• Provide recommendations for corrective and preventive actions and suggest improvements to the processes.
• Review and report the results and present them to management team.
• Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures.
• Coordinate and support Global Security Assessments (GSAs) – a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.
• Conduct employee awareness and assist in developing training materials and where necessary assist in specific training.

Accountability

• Primary contact for security matters in country/region as appropriate
• Accountable for local implementation of country specific global security strategies and initiatives
• Delivery of established Global Security metrics as well as all visibility enabling initiatives, country‑wide
• Study the contracts signed with Clients,-dé and validate continuous contractual compliance for all controls, both physical and logical
• Must have strong project leadership experience and ability to work with global, multi‑cultural teams and drive to meet stringent deliverable timelines
• Accountable to drive identified account (client) and internal (corporate) risks, in partnership with key stakeholders, through to remediation or risk sign‑off
• Plan, participate and execute Global Security Assessments (GSAs) in specific country per GSA Schedule / Calendar identifying both internal & external vulnerabilities
• Lead & Execute in the action planning activity as necessary to close identified vulnerabilities the security and business process compliance in various accounts to meet business and client expectation.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Consulting and Analyst

Industries

• IT Services and IT Consulting

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