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Sales / Operations (Remote) - 43490828641

Sales / Operations (Remote) - 43490828641

SomewhereCiudad de México, Ciudad de México, Mexico
Hace 17 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Sales Operations & Outreach Associate (Remote)

We are seeking a highly motivated professional to join our team in a dynamic hybrid role, combining sales outreach with customer operations. This position is ideal for someone who is both a meticulous problem‑solver and a proactive business developer. You will be instrumental in ensuring smooth operational workflows while actively driving our sales pipeline through a disciplined and data‑driven approach.

Key Responsibilities

Sales & Business Development

  • Serve as the primary engine for our outbound sales efforts, with a primary focus on email outreach.
  • Utilize tools like Apollo to source and qualify targeted leads.
  • Conduct pleasant but persistent follow‑ups via email and, when necessary, phone calls to schedule appointments.
  • Manage the sales pipeline and, where appropriate, close smaller accounts directly.
  • Incentive Bonus : Receive an incentive bonus of up to 50% of your base salary based on performance metrics. You can earn a significant bonus for meeting key targets, such as a $500 bonus for every 15 new customers who sign on per month.

Sales Operations & Pipeline Management

  • Control the entire sales cycle, from initial outreach to successful onboarding.
  • Maintain a high level of organization and attention to detail in all sales operations, ensuring clean and accurate data.
  • Provide insights to leadership on pipeline performance and opportunities for improvement.
  • Customer Support & Escalations

  • Handle customer support inquiries and manage logistics, including refunds and order tracking.
  • Address and resolve customer escalations with professionalism and a problem‑solving mindset.
  • Provide input on customer needs to help inform sales and operational strategies.
  • Skills & Qualifications

  • Sales & Outreach : Proven experience with an SDR‑type outreach background, including templating, lead nurturing, and business development.
  • Customer Support : A track record in customer support or account management, preferably with e‑commerce brands, is a nice‑to‑have.
  • Technical Competence

  • Required : Hands‑on experience with Shopify and a strong working knowledge of Odoo are huge plusses.
  • Willingness to Learn : You must be open to learning new tools, including ShipStation (logistics / shipping) and Recharge (subscriptions).
  • General Abilities

  • A proactive and detail‑oriented professional who can manage priorities effectively.
  • An independent and reliable self‑starter.
  • Excellent written and verbal communication skills in English.
  • Proven experience in handling escalations is a key requirement.
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    Remote • Ciudad de México, Ciudad de México, Mexico