Technical Support Analyst...

Descripción larga

Location : Aguascalientes, Mx.

Industry - Sector : Financial Services – Banking

What you’ll do?

• Handle and log requests and incidents using a ticketing system (e.g., ServiceNow, Genesys).
• Diagnose and resolve basic hardware issues (PCs, laptops, printers, peripherals).
• Provide support for office software (Microsoft 365, browsers, antivirus, etc.).
• Manage access and passwords (Active Directory, corporate email).
• Escalate complex incidents to higher support levels.
• Document solutions and technical procedures.

What you’ll bring :

Soft skills :

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?

You will love this job because

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and / or experience for the position”