Manager, IT - B2B & EDI Services

Job Description

IT Manager, EDI / B2B Services

As the IT Manager for EDI / B2B Services, you'll oversee support and projects for EDI / B2B in your assigned zone (North America, European Union, or Australia / New Zealand / Japan). You'll work with the Team Lead, other IT Managers, and other KHC and partners teams to ensure efficient service delivery, align with global strategies, and drive continuous improvement.

Key Responsibilities :

• Lead daily EDI / B2B operations, ensuring optimal system performance and security
• Manage and develop a team of IT professionals and contractors
• Implement global policies and best practices for regional EDI / B2B services
• Coordinate with global support teams to maintain efficient "follow-the-sun" support
• Engage with stakeholders to gather requirements and develop aligned technical solutions
• Prioritize business demands with regional IT Capability Leads
• Facilitate stakeholder status update meetings
• Manage regional EDI / B2B projects from initiation to delivery
• Track and report on projects and metrics using ServiceNow
• Manage EDI / B2B service contracts, including negotiations and procurement processes
• Ensure compliance with relevant regulations and organizational standards
• Develop and maintain SOPs and technical documentation
• Foster a culture of continuous learning and knowledge sharing
• Implement training programs to enhance teams’ capabilities

Requirements :

As IT Manager, you'll be crucial in ensuring seamless EDI / B2B operations and swift issue resolution in your region. You'll contribute significantly to our global B2B integration initiatives by managing stakeholders, resources, and trading partners effectively.

Location(s)

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity and other protected classes.

#J-18808-Ljbffr