Client Support Representative (Freight Forwarding)

Client Support Representative

About us

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los New York, and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics / importing industry.

What you’ll be doing :

• Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.
• Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.
• Coordinate shipment bookings and validate ocean / air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
• Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
• Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
• Sending new shipment bookings to customers.
• Validating and confirming all ocean / air shipment bookings from origin to destination, ensuring customer satisfaction.
• Trace empty containers and ensure their timely return or apply per diem billing when necessary.
• Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.

Who you are :

Work Schedule

Perks & Benefits of OEC Group

After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes :

OEC Group is an Equal Opportunity Employer.