Infrastructure Manager

Job Title : Infrastructure Manager

Location(s) : Mexico City

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit and follow @SpringerNature.

About the Brand

Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit and follow @MacmillanEducation / @MacmillanELT

About the Role

The objective of this role is to plan, implement and supervise the physical and / or technological infrastructure of the organization, ensuring its proper functioning, security, availability and scalability so that can efficiently support the strategic objectives of the business, managing teams, budgets and suppliers to optimize resources and performance.

Role Responsibilities :

IT Operations & Infrastructure

Manage day-to-day IT services, including network, servers, endpoints, cloud systems, and SaaS platforms.

Ensure uptime, proactive monitoring, and adherence to SLAs across all systems.

Lead incident response, problem management, and root cause analysis for major outages or service disruptions.

Team & Vendor Management

Directly manage a distributed team of IT support engineers, system admins, and vendors.

Conduct regular performance reviews, skills development, and workload planning.

Oversee key vendor contracts, SLAs, and renewals.

IT Governance, Risk & Compliance

Implement and enforce cybersecurity standards, data privacy protocols, and audit controls (, ISO 27001, GDPR, SOX).

Collaborate with InfoSec and Risk teams on audits and compliance initiatives.

Project Leadership

Own delivery of key IT projects, including infrastructure upgrades, tool rollouts, and office expansions.

Work cross-functionally with Engineering, HR, and Finance for technology enablement initiatives.

Budgeting & Cost Optimization

Prepare and manage annual IT budgets and forecasts.

Identify opportunities to optimize license usage, reduce OPEX, and improve ROI on tools and services.

Detail of day-to-day responsibilities :

SAP Project

Connectivity : Warehouse Interface and Cloud Connectivity

Support : Win / Mac / Printers / Cell Phones / Meeting Rooms

Administration of Servers :

Operating Systems (Updates, Software Installation, Configuration, DC and Admin Users)

Backups (Databases, Folders, and OS Servers)

For ERP BAAN users, requests are submitted to IT first and then to the Systems area

User Deletions (BAAN and SAD)

Payments to Suppliers

Vivaro, BBS Red, Convergia, Telmex, Telcel, Linux, RICOH

Payments to Support Systems Suppliers (EDICOM, SMB, AXOSNET, QLIK, Supernomina, NOTION, Concur, Fixed Assets, BENKIO)

Contracts

Linux, RICOH, VIVARO, CONVERGIA

Asset Renewal

Computers, Cell Phones, Printers, Screens, and Accessories

Telecommunications Administration

Support and Maintenance of the VPN with the warehouse

Technical Support for Colombia

Communication with the global group regarding software updates, policies, and any other guidelines

Experience, Skills & Qualifications :

Essential

Bachelor in Computer Science, Information Systems, or related field.

8–12 years of IT experience, with 5+ years in a managerial or lead role in enterprise environments.

Fluent in English - C1

Knowledge of : Windows / Mac / Linux environments Cloud platforms (AWS, Azure, GCP) Networking (LAN / WAN / VPN / SD-WAN) Enterprise tools (M365, Google Workspace, Jira, ServiceNow) Experience working across multiple time zones and global regions. Strong problem-solving, communication, and stakeholder management skills.

Desirable

Master’s degree in Computer Science, Information Systems, or related field.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion : of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here

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