Community Support Specialist

Community Support Specialist

Department : Community

Employment Type : Full Time

Location : Mexico City, Mexico

Compensation :

$18,000 - $25,000 / month

Description

We are looking for a Mexico-based Community Support Specialist with solid communication skills and experience supporting a brand's engagement and outreach across channels and communities.

The ideal candidate will execute community engagement, growth, and support programs across multiple brands around the world.

The ability to work fast and efficiently in a dynamic, fast-paced startup environment is essential.

A passion for music is a must as is familiarity with digital audio workstations, recording techniques, and social media best practices.

As a Community Support Specialist, you'll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world.

Key Responsibilities

Community engagement, moderation, and support

Provide technical expertise and solutions via Zendesk

Troubleshooting issues reported by users involving BandLab products

Drive BandLab digital ecosystem through feedback with the development team

Identifying support systems and processes to help users better help themselves

Support general Marketing activities and initiatives

Be an evangelist for BandLab around the world

Personally participate and engage users in the BandLab community building direct relationships with fans and influencers

Skills, Knowledge and Expertise

Proficiency in English, both written and spoken

Musician with knowledge and experience in professional music production

General technical understanding of BandLab products

Deep, well-demonstrated experience in online community building and social outreach

Strategic thinker with strong leadership, management, and communication skills

Able to make critical decisions under time constraints and a full workload

Able to work on weekends

Able to travel as needed

Ability to take on new roles, assignments and responsibilities as needed

Strong writer with positive and personable communication skills

Location and Benefits

We are a diverse and distributed team, where some roles are tied to particular regions or time zones to ensure effective connection and collaboration during work hours.

This role is open to candidates located anywhere in

Mexico

Benefits : Health insurance

Teleworking allowance

Paid annual leave, paid sick leave and Christmas bonus

#J-18808-Ljbffr