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▷ Solo Quedan 15h! Technical Support Specialist...

beBeeSpecialistGuadalajara, MX

Hace 1 día

Descripción del trabajo

About our Financial Crime Prevention Platform

As a Technical Support Specialist, you will serve as the first point of contact for customers, resolving technical issues within our cloud-based platform. This role requires a strong technical foundation and customer-centric attitude to ensure prompt issue resolution.

This position involves analyzing complex technical issues across our products and their interaction with customers infrastructure. We seek professionals with experience or technical capability to operate at different levels.

Troubleshooting Responsibilities :

Troubleshoot product and infrastructure-related issues in a 24 / 7 environment, adhering to service level agreements.
Manage customer communications effectively, including conference calls and status updates.
Clearly document issue root causes, impacts, and resolution steps to stakeholders.
Evaluate critical issues and coordinate resolution efforts with engineering teams.
Contribute to support documentation, including knowledge base articles.
Translate customer feedback into actionable requirements and collaborate with Engineering and Customer Success teams.

Skill Requirements :

Strong problem-solving skills and analytical thinking.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and prioritize tasks efficiently.

Familiarity with cloud-based platforms and technical tools.

Benefits :

A competitive compensation package.

A comprehensive benefits program.

Ongoing training and professional development opportunities.

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Technical Support Specialist • Guadalajara, MX