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Urgente : CS&L Platform Deployment Specialist – Warehouse Management...

Urgente : CS&L Platform Deployment Specialist – Warehouse Management...

GenpactLinares, MX
Hace 6 horas
Descripción del trabajo

Job Description : Responsibilities :

  • Ensure the deployment of the Global Business Platform.
  • Assist in performing As Is analysis during Solution Identification phase
  • Collects required information for the Change Impact analysis and facilitates impact analysis execution
  • and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
  • Provides expert knowledge of the subject area and the project methodology.
  • Writes and reviews level 5 Standard Operation Procedures (SOPs).
  • Support development of User Acceptance Test (UAT) scenarios and test scripts.
  • Support and co-ordinate User Access Testing (UAT)
  • Develops and coordinates communication materials related to New Ways of Working.
  • Identifies training needs and conducts trainings for end users.
  • Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during
  • configuration, training or other activities and follows through on resolution of those issues.
  • Performs analysis during Ramp-up phase and proposes corrective actions.
  • Identifies improvement opportunities and integrate best practices for future resolution.
  • Captures lessons learned and best practices from each implementation and integrates them into future
  • impact resolution / improvement roadmaps.
  • Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

Minimum required Skills

  • Functional skills : Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.
  • Stakeholder management skills : managing different stakeholder groups across Functions and Operating Companies with communication skills.
  • Training and Change management skills : conducting trainings, developing training materials and supporting change to new ways of working.
  • Process improvement skills : problem solving and analytical skills for identifying and contributing to process improvements.
  • Specific Functional Skills & Experience

  • Bachelor’s degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.
  • At least 4-6 years of experience in Customer Service and Logistics (CS&L).
  • At least 3-4 years of experience in warehouse operations, inventory management, and distribution processes.
  • Warehouse operations understanding, solution deployment (WMS preferred)
  • Familiarity with cloud computing platforms (e.g., AWS, Azure) and deployment methodologies.
  • Optional – knowledge in Prebilt, EWM, SAP (Warehouse Excellence) Warehouse Management
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    Warehouse Specialist • Linares, MX