Job Description : Responsibilities :
- Ensure the deployment of the Global Business Platform.
- Assist in performing As Is analysis during Solution Identification phase
- Collects required information for the Change Impact analysis and facilitates impact analysis execution
- and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
- Provides expert knowledge of the subject area and the project methodology.
- Writes and reviews level 5 Standard Operation Procedures (SOPs).
- Support development of User Acceptance Test (UAT) scenarios and test scripts.
- Support and co-ordinate User Access Testing (UAT)
- Develops and coordinates communication materials related to New Ways of Working.
- Identifies training needs and conducts trainings for end users.
- Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during
- configuration, training or other activities and follows through on resolution of those issues.
- Performs analysis during Ramp-up phase and proposes corrective actions.
- Identifies improvement opportunities and integrate best practices for future resolution.
- Captures lessons learned and best practices from each implementation and integrates them into future
- impact resolution / improvement roadmaps.
- Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.
Minimum required Skills
Functional skills : Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.Stakeholder management skills : managing different stakeholder groups across Functions and Operating Companies with communication skills.Training and Change management skills : conducting trainings, developing training materials and supporting change to new ways of working.Process improvement skills : problem solving and analytical skills for identifying and contributing to process improvements.Specific Functional Skills & Experience
Bachelor’s degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.At least 4-6 years of experience in Customer Service and Logistics (CS&L).At least 3-4 years of experience in warehouse operations, inventory management, and distribution processes.Warehouse operations understanding, solution deployment (WMS preferred)Familiarity with cloud computing platforms (e.g., AWS, Azure) and deployment methodologies.Optional – knowledge in Prebilt, EWM, SAP (Warehouse Excellence) Warehouse Management