Technician Level Iii (Servicenow & Atlassian)

Location : 100% Remote?Experience : 3+ years (ServiceNow + JavaScript)

English : B2+ (Upper-intermediate or higher)What You'll Do

Configure and develop ServiceNow (Catalog Items, Workflows, Flows, Portals, Workspaces, UI Policies, Business Rules, ACLs, MID Servers, Record Producers, Reports, Performance Analytics).

Configure Jira and Confluence (Workflows, Issue Type Schemes, Field Configurations, Spaces, Plugins, Permissions).

Handle user administration, permissions, reports, configurations, and provide training support.

Troubleshoot and resolve production bugs using Incident Management best practices.

Write and maintain technical documentation, including diagrams and inline code comments.

Support platform upgrades and perform regression testing.

Identify and optimize platform performance issues.

Contribute to and maintain a shared technical knowledge base.Requirements

3+ years of ServiceNow administration / development / implementation experience.

1+ years of Confluence administration / development / implementation experience.

1+ years of Jira administration / development / implementation experience.

3+ years working with ITSM solutions in enterprise environments.

Experience with databases (MySQL, Oracle, SQL Server, etc.).

Experience integrating applications using web service architectures and data markup formats.

• ?Nice to have :

3+ years of experience with JavaScript.

Experience with web technologies (HTML, CSS, JavaScript, Angular, XML, REST, Jelly, etc.).

ServiceNow Certified System Administrator.

ServiceNow Certified Application Developer.

ITIL v3 certification.

Aha!

Roadmaps experience.Benefits

Major & minor medical insurance (includes spouse and children).

Life insurance.

Savings fund.

Grocery vouchers.

Christmas bonus.

Career path development.

Telework allowance.

Wellness & cultural support programs.

Discounts at universities (Tec de Monterrey, UAG) and language schools.Please send your updated CV in English to start the process!