Asesor / Homeoffice [Buen Sueldo]...

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Job Title : Remote Implementation Advisor (100% Work From Home)

Location : Remote from Mexico

Position Type : Full-time

Schedule : Monday-Friday, business hours Mexico Time

Our client is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. The company processes over 15 billion API hits and handles more than 2.5 billion message events every day. Their platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

As an Implementation Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process / change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Develop, coordinate, and execute implementation / upgrade / conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.

Design, create and manage applications, and software integration / migration deployments.

Implementation services are delivered within scope or manage any changes in project scope, plans.

Communicate a passion for customer success with a team player attitude.

renewals and net promoter scores).

Conduct analysis of approved customer content and create a transition plan or migration plan.

Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.

Actively lead the consulting engagement throughout the implementation.

Handle basic support requests during the implementation phase.

Develop a strong rapport with new accounts to ensure they are enthusiastic about the company and set up for long-term success.

Maintain product knowledge and consistent education.

Cross-training with other success functions.

Associate degree or equivalent work experience and a minimum of two years of Customer success / software implementation / consulting experience or technical support.

~2-3 years of experience using HighLevel or other similar vertical solutions.

~ Strong understanding and proficiency in software solutions and professional service offerings.

~2+ years of customer consulting work experience preferred.

~Experience in managing a diverse group and training each according to company standards.

~ Ability to produce high-quality documents, SOP’s and customer journey Playbooks.

~ Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability