Esta oferta de trabajo no está disponible en tu país.

Lead Customer Journey Manager

beBeeEngagementMexico City, Ciudad de México, Mexico

Hace 3 días

Descripción del trabajo

Customer Experience Strategist

Develop and lead customer experience initiatives, creating personalized journeys that maximize engagement.

Main Responsibilities :

Create and execute multichannel campaigns for new and returning customers.
Automate communications to guide each customer's journey, increasing lifetime value and engagement.
Manage messaging platforms and marketing tools for optimal ROI.
Design and implement A / B tests to gain insights into customer behavior and optimize campaign effectiveness.
Track, analyze, and publish results to inform future iterations.
Mentor team members and ensure alignment with strategic objectives.
Cross-functionally collaborate with product, marketing, and credit teams for seamless customer experiences.
Drive continuous improvement in customer experience processes and technologies.

Requirements :

At least 5 years of experience in a marketing position managing customer relationships with a proven track record of success.

Technical skills : SQL (basic), Excel skills (medium).

Soft skills : decision making, analytical thinking, leadership, teamwork, communication skills, time management.

Academic background : BA in Marketing, Business Administration, Communications, International Relations or similar.

Lead Manager • Mexico City, Ciudad de México, Mexico