Bilingual Customer Service Representative

Summary - We are looking for a candidate with previous experience as buyer in the electronic or automotive industry, or previous experience as Customer service in a distribution company supplier of those type of some previous similar experience.

This is a mandatory requirement.Our Customer Service Reps provide service and support for our customers from Electronics, Automotive and Mechanical metal industries, and the branch sales team with activities such as : Expedites, order entry, credit and rebills, open order administration, quoting, forecast analysis, follow up on quotes, RMAs, Inside Sales support, between others.Essential Duties and Responsibilities – Ability to work independently and with teams to : Satisfy customers through, among other tasks and timely processing of orders.Develop solid working relationships with customers and team members.Respond to customer inquiries in a timely, effective and professional manner.Coordinate internal and external resources to meet or exceed customer expectations.Grow to increase scope of responsibilities.Competencies - To perform the job successfully, an individual should demonstrate the following competencies : Customer Service orientedOral and written CommunicationTracking skillsTeamworkMultitaskOrganizational SupportPlanning / OrganizingProfessionalismExcellent quality and quantity of workAttendance / PunctualityDependabilityQuick learner

• Ability to accomplish projects with little supervision
• Persistence
• ResponsibleQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and / or ability required.

We need the candidate to have previous experience working with Electronics, Automotive or mechanical metal industry.Education and / or Experience : Associates degree from University (Engineering or Administrative degree); or a minimum of 1 year of customer service or sales or a combination of education and experience.Computer Skills : The individual should have knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.

Past experience with PC based order entry in ERP systems.English spoken.Tipo de puesto : Tiempo completo, Por tiempo indeterminadoSueldo : A partir de $25,000.00 al mesBeneficios : Caja de ahorroDías por enfermedadOpción a contrato indefinidoSeguro de gastos médicosVacaciones adicionales o permisos con goce de sueldoVales de despensaPregunta(s) de postulación : Tienes habilidades de multitask para dar seguimiento oportuno a los pendientes?

Escolaridad : Licenciatura terminada (Deseable)Experiencia : servicio a clientes : 1 año (Obligatorio)logistica : 1 año (Obligatorio)compras industriales : 1 año (Obligatorio)Idioma : Inglés (Obligatorio)Lugar de trabajo : remoto híbrido en 45608, Tlaquepaque, Jal.