Job Summary
Salesforce is the #1 AI CRM, driving innovation in the agentic era. We’re looking for a Senior Software Engineer to lead the development of our Salesforce site connecting customers to support. Use expertise in Salesforce experience cloud, Service Cloud, Agentforce, JavaScript, UI technologies and Java to build new features.
Location : Mexico City, Hybrid.
Responsibilities
- Design and build products using the Salesforce platform and related products.
- Deliver high‑quality, stable code with keen attention to detail.
- Review and provide feedback on code submissions.
- Be self‑motivated, driven to exceed committed milestones.
- Display strong communication and collaboration skills, and mentor others.
- Work in a growing, fast‑paced environment of innovation.
- Create and maintain automation test scripts to certify builds.
- Advocate Scrum and Agile development processes.
- Implement and maintain the Agentforce Agent architecture with multiple topics and integrations.
- Optimize web application performance including page load times, rendering, and user interactions.
Required Qualifications
At least 6 years of development experience, with 3+ years on the Salesforce platform.Hands‑on experience with Apex, Java, Experience Cloud, Service Cloud, JavaScript, ReactJS, and Agentforce.Bachelor’s or Master’s degree in Computer Science or equivalent.Proficiency in designing and implementing web services.Proficiency in prompt engineering.Solid knowledge of object‑oriented programming concepts.Experience with source control (Git).Experience with prompt engineering and testing LLM‑based agents; solid experience with Data 360 architecture and data concepts.Familiarity with reviewing, testing, and refining AI‑generated code.Preferred Qualifications
Experience with code reusability, scalable solutions, and design patterns.Experience with Agile software development and test‑driven development.Ability to present designs to internal and external groups and review others’ designs.Good knowledge of automation testing frameworks.Certifications as Salesforce Admin, Salesforce Developer, Agentforce.Experience with test frameworks such as Selenium and Gherkins.Experience with agent evaluation metrics, deterministic AI systems, and agent responses.Basic understanding of LLM concepts such as RAG, KNN, embeddings, fine‑tuning.Knowledge of Salesforce platform governor limits and optimization strategies.Experience with load testing at scale and capacity planning.Benefits
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Our AI agents accelerate your impact so you can do your best. Apply today to shape the future.
Accommodations
If you require assistance due to a disability, submit a request via the Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.
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