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Customer Service...
Johnson ControlsTlalnepantla, MEX, MXHace 11 horas
Descripción del trabajoMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder. Maintenance of planned shipping days (delays, customer requests, etc) Handle customer order cancellations (DOA) Monitor call-off orders Handle customer questions on deliveries, delays, problems, etc. Follow-up on pending basic quotes Coordinate approach with Inside / outside sales representative Handle customer questions effectively and in a service-oriented manner Follow up on actions requested in sales representatives call reports Inform customers about changed delivery times and equivalent products Keep customer details and price agreements up-to-date. Collect, share and document leads, projects, competitor details Customer-oriented experience with a focus on details PC skills – MS office Communication and interpersonal skills Problem-solving SAP (desirable)
What are you going to do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer / order, at the agreed place and time.
How will you do it?
Order Processing
- Order input in SAP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
Enquiry handling
Customer care
Filing & miscellaneous
What are we looking for?
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Customer Service • Tlalnepantla, MEX, MX