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Support Advocate

beBeeCustomerServiceSantiago de Querétaro, Querétaro de Arteaga, Mexico

Hace 5 horas

Descripción del trabajo

Customer Support Representative

We are seeking a highly skilled and motivated Customer Support Representative to join our team. As a key member of our support team, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the highest level of support.

About the Role :

This is an exciting opportunity for individuals who are passionate about delivering top-notch customer experiences. As a Customer Support Representative, you will be responsible for resolving customer inquiries and issues in a timely and efficient manner.

Key Responsibilities :

Customer Service : Provide prompt and professional responses to customer inquiries via phone, email, and chat platforms.
Ticket Resolution : Resolve customer issues in a timely and efficient manner, escalating complex cases to senior team members as needed.
Communication : Communicate effectively with customers, colleagues, and stakeholders to ensure seamless issue resolution and customer satisfaction.

Requirements :

To succeed in this role, you will need :

Excellent Communication Skills : Possess excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.

Problem-Solving Skills : Demonstrate strong problem-solving skills, with the ability to analyze and resolve complex customer issues.

Teamwork : Showcase a willingness to collaborate with cross-functional teams to achieve business objectives.

Benefits :

We offer a competitive compensation package, including :

Competitive Salary : A salary that reflects your value to our organization.

Ongoing Training : Opportunities for ongoing training and development to enhance your skills and knowledge.

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Support • Santiago de Querétaro, Querétaro de Arteaga, Mexico