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Customer Success Manager

Customer Success Manager

EquivityMexicali, Baja California, Mexico
Hace 16 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

What You’ll Do

  • Staffing Management : Manage Virtual Assistants (VAs) and a team of representatives to meet client needs and business objectives.
  • Client Relations : Act as the Client Relations Manager, ensuring exceptional service and satisfaction.
  • Account Growth : Develop and implement strategies to grow client accounts and drive revenue growth.
  • Cross-Department Coordination : Coordinate with marketing, sales, operations teams, and HR for business development initiatives and recruitment.
  • Team Development : Cultivate a high-performing team by mentoring and coaching staff, fostering a culture of accountability, and promoting continuous development.
  • Operational Excellence : Oversee compliance with internal policies and external regulations, ensuring precision and effectiveness across all processes.
  • Process Optimization : Identify and implement process improvements that streamline workflows and elevate team productivity.
  • Performance Oversight : Monitor and analyze key performance indicators (KPIs), aligning team efforts with broader organizational goals and driving continuous improvement.
  • Talent Acquisition & Integration : Collaborate on recruitment strategies and oversee the onboarding process to build a cohesive and dynamic team.
  • Stakeholder Engagement : Act as the primary point of contact for senior leadership and clients, ensuring transparent communication and alignment on priorities.
  • Work closely with the CEO to grow the business unit and follow the vision for its development.

What We’re Looking For

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • Experience working with US clients and / or personnel.
  • Very strong English language skills.
  • 3+ years of experience in managing clients and / or personnel.
  • Exceptional strategic thinking and communication skills, with a track record of driving growth and leading successful teams.
  • Proven expertise in mentoring and developing high-performing teams, fostering a collaborative and result-driven culture.
  • Strong analytical skills, with the ability to leverage market research and data to guide decision-making and optimize business processes.
  • Demonstrated success in client and stakeholder engagement, ensuring alignment and delivering exceptional outcomes.
  • Flexibility to travel to the U.S. as needed for client meetings and company initiatives.

    • What We Offer

  • Monday – Friday, 7 : 00 am / 8 : 00 am-4 : 00 pm / 5 : 00 pm Pacific Time.
  • Starting $60,000 per month (gross salary)
  • Bonus based on business unit performance and project completion. Competitive benefits package.
  • Paid online English courses for language development.
  • Enjoyment of proportional vacation days!
  • A progressive company culture where your ideas are valued

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    Customer Manager • Mexicali, Baja California, Mexico