Label Operations Manager

Our company is seeking aManager, Solutionsto join our dynamic team.

As the Manager, Solutions, you will work closely with both Orchard clients and internal teams, overseeing key elements of the client experience, and synthesizing interactions across Orchard's internal departments.

You will be responsible for providing a centralized, solutions based voice in support of the Relationship Management team and supervising the comprehensive onboarding process, focusing on a positive first experience for clients.

In addition, you will ensure a continued, positive client experience around all operational questions and concerns.

This is a highly responsible role that requires proactive problem solving skills, a keen eye for detail, and a love for all types of music.What You'll DoServe as the primary representative of Orchard's administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organizationMain point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and proceduresWork closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments.Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs.Focus on clear, solution based responses to internal and external queries regarding client questionsUnderstand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely mannerWho You ArePatient and empatheticEffective communicator on phone, email, and in personResourceful, problem solver, and takes initiative - an expert and motivated troubleshooterMultitasker with supreme attention to detail, follow-through and effective prioritizationExcellent verbal and written communication skills in both Spanish and EnglishPrior experience with CRMs preferred, but not requiredWhat We Give YouYou join an inclusive, collaborative and global community where you have the opportunity to channel your passion every dayA modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your bestOpportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for allAn attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matchingVoluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loansInvestment in your professional growth and development enabling you to thrive in our vibrant community.The space to accelerate progress, positively disrupt, and create what happens nextTime off for a winter recessAbout The OrchardThe Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels.

With cutting-edge operations and an unparalleled global team, The Orchard partners with clients to provide full scale solutions across a variety of verticals.

Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry.The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership / union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.