Customer Support Engineer

Job Description

Ceragon (NASDAQ : CRNT) is a global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.

Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and various applications leveraging our ultra-high reliability and speed. Ceragon solutions are deployed by over 600 service providers and more than 1,600 private network owners across 130+ countries.

Through our innovative, end-to-end solutions—covering hardware, software, and managed & professional services—we enable our customers to confidently embrace the future of wireless technology, shaping the next generation of connectivity and service delivery. Ceragon provides highly reliable, quick-to-deploy, high-capacity wireless solutions for diverse communication network use cases, optimized to reduce TCO via minimal spectrum, power, real estate, and labor resources—facilitating simple, rapid, and cost-effective network modernization, establishing Ceragon as a leading solutions provider in the era of "connectivity everywhere."

Responsibilities

• Provide specialized technical support for the Ceragon microwave network in the region.
• Conduct scheduled preventive maintenance visits to each station in the network.
• Perform corrective maintenance activities on stations as needed.
• Prepare reports after each preventive and corrective maintenance activity.
• Offer remote support for diagnosis and troubleshooting of faults.
• Coordinate activities and reports actively with the immediate supervisor.

Job Requirements

Work Conditions

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