Learning Management System Coordinator

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.Working Model : Hybrid – 3 days in the office per weekRequired English Proficiency Level : B2 (Upper-Intermediate)Location : Tecnoparque - Azcapotzalco - Ciudad de Mexico The Learning Management System Coordinator will support our training and development team and provide technical support to the learning management system (LMS) administrator and a particular subset of employees who use the system.

This position will support and maintain content, assets, reporting, and other resources used for instructional functions.

The Learning Management System Coordinator will assist with the installation of certain system updates and upgrades, as well as tools and software integrated with the tool.Preferred qualifications :

• Experience working with instructional designers to troubleshoot and resolve technical issues related to learning solution content.
• Working knowledge of development tools.
• Proficient in Cornerstone OnDemand.Relevant ERP and Systems on which experience is required :
• S4 / HANA, SAP Fiori, OneStream, Coupa, Databricks, Tableau, Monday.com, Smartsheet, DART (Deloitte's tool for accounting research), wdeskDuties :
• Upload, publish, manage, test, and deploy content, including, but not limited to, online courses, competency testing, quality improvement, and document control.
• Maintain data integrity related to uploads and input from other sources for instructional function.
• Collaborate to determine effective methods to package and deploy training based on ease of use, completion, and tracking requirements within an instructional function.
• Collaborate with cross-functional teams to develop, enhance, and maintain the LMS.
• Respond to the ticketing system for errors and troubleshooting resolution within a particular instructional function.
• Support the development, maintenance, and enforcement of processes and practices related to the use and administration of the LMS.
• Provide technical assistance to learners and other system administrators.
• Maintain catalog accuracy related to course offerings.
• Generate reports related to adoption, completion status, and effectiveness of training solutions.
• Use process improvement expertise to ensure successful, ongoing execution of system, and implementation of best practices within an instructional function.
• Support learner accessibility and promote efforts to improve user experience within a particular instructional function.
• Analyze data around consumption and completions and make recommendations based on learner trends, impact, and content consumption within a particular instructional function.
• Collaborate with document control, training leaders, and operational teams in the development, enhancement, and strategy of use for the LMS.
• Work with LMS developers in the creation of new reports, modules, and competency-tracking strategies to enhance tracking efficiency and survey readiness according to regulatory requirements.
• Optimize continuing education (CE) documentation practices, and track CE completion and reporting according to CAP / CLIA regulatory requirements.
• Assist ancillary labs in the implementation of LMS system and best practices.
• Ability to handle detail-oriented work and meet schedules and deadlines.
• Ability to shift priorities and manage multiple, concurrent projects.
• Ability to maintain the strictest confidentiality of sensitive data.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and / or perform typing for approximately 90% of a typical working day.What we offer : Life insuranceMajor Medical Expenses Insurance (extends to spouse and children under 25 years of age, if applicable).

Minor Medical Expense Insurance.Savings Fund 13% (up to MXN $4,400 monthly)Food vouchers 10% (up to MXN $3,400 monthly)30 days bonus12 days of vacation in the first year, increasing by 2 as dictated by law.For latest updates, follow our page : /