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Customer Service Trainee

EDUCATION

Business administration, international relationship, international business, or similar

Provide exceptional customer service to the group standard customers by offering support and customer education on our digital journey, tailored to meet the unique needs and expectations according to standard Treatment Level in line with Group SLA

Case Management

• Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
• Case Analysis & Dispatch, Analyze customer queries and consult experts or dispatch to the correct team for faster / quality turn around time.
• Escalations, Alert and escalate customer recurring issues / pain points to Regional Office Customer Care manager .

Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)