Senior Technical Consultant - ServiceNowAtos • Mexico
Senior Technical Consultant - ServiceNow
Atos • Mexico
Hace 2 días
Descripción del trabajoYou´ll be responsible for providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM / ITIL) and cultural challenges (people). Primary focus area : ServiceNow ITSM, ITIL, ITAM, IRM, ITOM / CMDB & GRC Other focus areas : HP Service Manager, BMC / Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.). Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements. Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”. Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes. Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries. Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript / AJAX, Integrations (web services, SOAP, email, MID, etc) Education : Bachelor’s degree in Computer Science or related field Years of Experience : Hands-on design, development, and deployment experience with the Service-now.com platform for 12 – 18+ months (and / or similar ITSM toolsets for 3+ years) Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript / AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies. Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing. ServiceNow knowledge of the following products is a MUST : CSM (Customer Service Management) HRSD (Human Resource Service Delivery) ITBM (IT Business Management) ITOM (IT Operations Management) ITSM (IT Service Management) SAM (Software Asset Management) AIE (Analytics, Intelligence, and Reporting) DevOps Integrated Risk Management (IRM) FSM (Field Service Management) FS (Financial Services) FOM (Field Operations Management) FSO (Financial Services Operations) GRC (Governance, Risk and Compliance) TSM (Telecommunications Service Management) LSD (Legal Service Delivery) LP (Now Platform) NLAP (Now Platform App Engine) SO (Security Operations) ITIL v2 or V3 Foundations CSA ITSM ITOM (Discovery Implementation Specialist and CMDB) ITAM (HAM & SAM) Any other, will be a plus (HRSD, CAD, VR, ITBM,IRM etc.)
Who Are We?
At Atos, we are committed to hiring the industry’s top talent. Each employee is hand-picked not only for their skills but for their personality and broad expertise. We are looking for this rare combination of talent that sets us apart in the industry.
Job Overview : Summary of Position.
The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.
- Languages : English and French (Conversational-Professional)
- Eligibility Requirements : MX Citizen, Mexican permanent residence.
Your Life at Atos :
What will make you successful / or “Your X Factor” :
Your Expertise :
Minimum Required Skills
Preferred Skills
Certifications
Why Join Us?
Atos offers salary paid biweekly. Fund Tax Free Savings. Major Medical Expenses, Food Stamps, Vacation Bonus. Home Office Bonus. Food Aid and more.
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Senior Technical Consultant ServiceNow • Mexico
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