Mobile Solutions

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At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences.

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Responsibilities

• Respond to requests for technical assistance in person, via phone, chat or email
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Follow up with customers and users to ensure complete resolution of issues
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Resolve technical problems with local area networks and wide area networks
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates
• Help update training manuals for new and revised software and hardware
• Train and support over 700 users on mobile applications, manage back-end servers, configure mobile devices and routes using proprietary software
• Update and maintain hardware, including mobile devices and printers
• Apps QA, ensuring apps perform to company expectations and minimize downtime.
• Apps backend servers QA, performance and conducting daily sanity checks to ensure system working properly.

Requirements

Key Skills and Competencies

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